Privacy policy

We value your privacy

We value the privacy of individuals who visit our website at Blocklords.com (the “Website”), and any of our other applications, or Services that link to this Privacy Policy (collectively, the “Services“). This Privacy Policy (“Policy“) is designed to explain how we collect, use, and share information from users of the Services. This Policy is incorporated by reference into our Terms of Services. By agreeing to this Policy through your continued use of the Services, you agree to the terms and conditions of this Policy.

What type of information do we collect?

We collect any information you provide to us when you use the Services. You may provide us with information in various ways on the Services.

Personal Information: When you register with us to use our Services, you may be required to verify your identity through an independent Know-Your-Customer services provider, by submitting (i) a government-issued ID with your full name, date of birth and tax number (or identification number), (ii) an address proof stating your current physical address, and (iii) a liveness verification through a selfie picture from your webcam or mobile phone, and by providing us with (iv) your email address and (v) your digital wallet address (through one of the third party software wallets compatible with our Website, which may evolve from time to time).

Financial Information: We may collect necessary financial information, such as your wallet address when you go on our marketplace and use our Services.

Usage information: We may collect information about how you access and use our Services, your actions on the Services, including your interactions with others on the Services, comments and posts you make in our public discussion forums, and other content you may provide.

Technical Data: We may collect data such as IP (internet protocol) address, ISP (internet Services provider), the web browser used to access the Services, the time the Services was accessed, which web pages were visited, operating system and platform, a mobile device-type identifier, and other technology on the devices you use to access our Services. We may also access your photo and camera roll or Face ID through our mobile application with your permission.

Communications: We may receive additional information about you when you contact us directly. For example, we may receive your email address, the contents of a message or attachments that you may send to us, and other information you choose to provide when you contact us through email.

We collect cookies

When you use our Services, we may collect information from you through automated means, such as cookies, web beacons, and web server logs. By using the Services, you consent to the placement of cookies, beacons, and similar technologies in your browser and on emails in accordance with this Policy. The information collected in this manner may include IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Services.

We may use this information, for example, to ensure that the Services functions properly, to determine how many users have visited certain pages or opened messages, or to prevent fraud. We may also work with analytics providers which use cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. If you do not want information collected through the use of cookies, there is a procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer tion: When you use our Services, you are required to provide us with [your name and email address. You may be required to verify your identity by submitting a valid passport, a valid identification card or a valid driver’s license]. to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.

How do we use the information we collect?

  • Operating, maintaining, enhancing and providing features of the Services, providing Services and information that you request, responding to comments and questions, and otherwise providing support to users.
  • Understanding and analyzing the usage trends and preferences of our users, improving the Services, developing new products, Services, features, and functionality.
  • Contacting you for administrative or informational purposes, including by providing customer Services or sending communications, including changes to our terms, conditions, and policies.
  • For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest.
  • Personalizing your experience on the Services by presenting tailored content.
  • We may aggregate data collected through the Services and may use and disclose it for any purpose.
  • For our business purposes, such as audits, security, compliance with applicable laws and regulations, fraud monitoring and prevention.
  • Complying with legal and regulatory requirements.
  • Protecting our interests, enforcing our Terms of Services or other legal rights.

When and with whom do we share the information we collect?

We do not rent, sell or share your information with third parties except as described in this Policy. We may share your information with the following:

  • Entities in our group or our affiliates in order to provide you with the Services.
  • Our third-party Services providers who provide Services such as website hosting, data analysis, customer Services, email delivery, auditing, and other Services.
  • Credit bureaus and other third parties who provide Know Your Customer and Anti-Money Laundering Services.
  • Potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
  • If required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our subsidiaries; (f) to protect our rights, privacy, safety or property, and/or that of our subsidiaries, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

In addition, we may use third party analytics vendors to evaluate and provide us with information about your use of the Services. We do not share your information with these third parties, but these analytics Services providers may set and access their own cookies, pixel tags and similar technologies on the Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites. For example, we use Google Analytics to collect and process certain analytics data. Google provides some additional privacy options described at https://www.google.com/policies/privacy/partners.

We may use and disclose aggregate information that does not identify or otherwise relate to an individual for any purpose, unless we are prohibited from doing so under applicable law.

Third-party services

We may display third-party content on the Services. Third-party content may use cookies, web beacons, or other mechanisms for obtaining data in connection with your viewing of and/or interacting with the third-party content on the Services.

You should be aware that there is always some risk involved in transmitting information over the internet. While we strive to protect your Personal Information, we cannot ensure or warrant the security and privacy of your Personal Information or other content you transmit using the Services, and you do so at your own risk.

Please note that we cannot control, nor will we be responsible for the Personal Information collected and processed by third parties, its safekeeping or a breach thereof, or any other act or omission pertaining to it and their compliance with applicable privacy laws or regulations. We advise you to read the respective privacy policy of any such third party and use your best discretion.

How we protect your personal information

You acknowledge that no data transmission over the internet is totally secure. Accordingly, we cannot warrant the security of any information which you transmit to us. That said, we do use certain physical, organizational, and technical safeguards that are designed to maintain the integrity and security of information that we collect.

We may engage third party service providers to store your Personal Information. We note that we cannot control the security and privacy of the information stored with our service providers, but we will use our reasonable commercial endeavours to ensure that any such third party service provider has in place certain physical, organisational and technical safeguards that are designed to maintain the integrity and security of your Personal Information. 

You need to help us prevent unuthorized access to your account by protecting and limiting access to your account appropriately (for example, by logging out after you have finished accessing your account). You will be solely responsible for keeping your account against any unauthorized use. While we seek to protect your information to ensure that it is kept confidential, we cannot absolutely guarantee its security. However, we do not store any passwords as an added layer of security.

Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee the security of your data. While we strive to protect your Personal Information, we cannot ensure or warrant the security and privacy of your Personal Information or other content you transmit using the Services, and you do so at your own risk. It is important that you maintain the security and control of your account credentials.

How long do we keep your information?

We or our third party storage service providers may retain your Information for as long as necessary to provide our Services, and as necessary to comply with our legal obligations (including those specific to financial transactions), resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.

Your Rights

You may, of course, decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionality of the Services. From time to time, we send marketing e-mail messages to our users, including promotional material concerning our Services. If you no longer want to receive such emails from us on a going forward basis, you may opt-out via the "unsubscribe" link provided in each such email.

No use of services by minors

The Services is not directed to individuals under the age of eighteen (18), and we request that you do not provide personal information through the Services if you are under 18.

Cross-border data transfer

Please note that we may be transferring your information outside of your region for storage and processing and around the globe. By using the Services you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country.

Updates to this privacy policy

We may make changes to this Policy. The "Last Updated" date at the bottom of this page indicates when this Policy was last revised. If we make material changes, we may notify you through the Services or by sending you an email or other communication. The most current version will always be posted on our website. We encourage you to read this Policy periodically to stay up-to-date about our privacy practices. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Policy.

Personal Data

Processing covers a wide range of operations performed on personal data, including by manual or automated means. It includes the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data

Personal data shall be:
processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’);
collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be considered to be incompatible with the initial purposes (‘purpose limitation’);
adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’)
accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’);
kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (‘storage limitation’)
processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures

Steps to delete your account:
- mail on zendesk for account deletion - link to zendesk here
- proof of account ownership
- account deletion will comence within standard 10 working days from all our DataBases

Contact Us

If you have any questions about this Policy, please contact us at info@blocklords.io

Last updated on JANUARY 2024